Take a look at our most frequently asked question from our past and present customers. If you can't find the answer to your question here, then please contact us for further information and advice.

How to placing an order?
Can i collect my order?
How to contact us?
Do you have a catalogue?
Can we buy direct from the manufacturer?
What about fabric samples?
What types of payment are accepted?
What about VAT?
How long does delivery take?
What is your warranty/guarantee Policy?
What is the Cancellation Policy?
What is the Return Policy?
What if my delivery contains missing parts or damaged goods?
What if i have a complaint?
Do you offer an installation service?
What about Space Planning and Design?

Placing an order? 
Orders can be placed through or secure office furniture web site or by visiting our office furniture showroom for that more personal service. Written orders can be emailed to us direct, sent in the post or faxed. For those who do not have a trading account with us, we take payment with order by cheque or debit/credit card. We are happy to provide trading accounts to recognized organizations and institutions such as (Education, NHS, local authorities, emergency services etc).  

We accept all major credit cards, MasterCard, Visa, Delta, Switch and Maestro. We will also accept cheque's made payable to "NUOE" and will process your office furniture order on receipt of the cheque. We reserve the right to obtain validation of your credit or debit card details before accepting the order. Payment will be taken in full at the time of the order. A receipt for your office furniture transaction will be sent to you in the post at the address you have given us and you will be sent an automatic email receipt if purchasing online.  

Can i collect my order?
If you prefer you can collect your online order from our Manchester office furniture showroom, simply opt to collect your order at the checkout. (map and directions)

How to contact us?
We can be contacted by either email using our online form, telephone on 08456 580 026 or by visiting our large Manchester office furniture showroom. Our normal office opening hours are 9.00am to 5.00pm Monday to Friday.

Do you have a catalogue? 
Yes, please email us your request and delivery address details. 

Can we buy direct from the manufacturer?
Sorry, only main office furniture dealers can go direct.

What about fabric samples?
We do not offer fabric samples, however all our samples can be seen next to each product description.

What type of payments are accepted? 
We accept all major credit cards, MasterCard, Visa, Delta, Switch and Maestro. We will also accept cheque's made payable to "NUOE" and will process your office furniture order on receipt of the cheque. We reserve the right to obtain validation of your credit or debit card details before accepting the order. Payment will be taken in full at the time of the order. A receipt for your transaction will be sent to you in the post at the address you have given us and you will be sent an automatic email receipt if purchasing online.

What about VAT?
All the prices shown in our store exclude VAT @ 17.5%.

How long does delivery take?
Delivery is direct from the office furniture manufacturer and is usually within one week from placement of order, or 3 weeks depending on products chosen. You will be contacted 2 to 3 days before delivery to arrange a convenient time and date, if no one is at the address at the time of delivery all goods will be taken back to the manufacturers depot and you will be charge a re-delivery fee.
If you have chosen a product which has a label "next day" then your product will arrive the next working day, this only applies if your order is placed before 3:00pm. Fridays orders before 3:00pm will be delivered on Monday. Fridays orders after 3:00pm will be delivered on Tuesdays, please note if the item you purchase happens to be out of stock, you will be contacted directly. "Delivery" is to the door "only" of the delivery address given on placement of order, if you require your goods to be taken inside the building to a given floor then you will require our "Installation" service.

What Is your warranty/guarantee Policy?
Please see our Terms and Conditions.

What is the Cancellation Policy?
Please see our Terms and Conditions.

What is the Return Policy?
Please see our Terms and Conditions.

What if my delivery contains missing parts or damaged goods?
Occasionally you may receive products that have been damaged during shipping or contain a manufacturer's defect. If this has occurred then contact us immediately on 08456 580 026 and we will arrange to replace the part as quickly as possible. Alternatively we can arrange for the whole product to be replaced if this is warranted.

What if i have a complaint? 
We expect all of our customers to be delighted and satisfied by the office furniture products they purchase from us. In the unlikely event that a customer is not happy with the office furniture products or the experience of purchasing from us we expect them to contact us immediately and we will resolve the issue as speedily as possible.

Do you offer an installation service? 
In addition to our delivery service, NUOE offer a professional office furniture installation service, which is carried out by factory trained technicians. Our team will deliver, assemble and install your office furniture products to any desired location. i.e. any floor or multiple locations. 

What about Space Planning and Design?
We are happy to provide space plans in support of our proposals without charge. A full design and specification service is also available. Contact us for more details.